Book Review- Employees First, Customer Second by Vineet Nyar
“Unless the company becomes obsessed with constant change for the better, gradual change for the worse usually goes unnoticed.” The title of the last book caught my eye, leading me to pick Employees First, Customer Second (EFCS) by Vineet Nayar. This book is not just a practical guide but a beacon of hope for those seeking to transform their organizations. It outlines how to apply basic business principles such as open communication, honest review and feedback, leading by example, and most importantly, being empathetic. When these principles are applied, they have the power to revolutionize any business unit or organization, leading to the holistic success of the company and the people working with it. This book equips the reader with the tools to make this transformation a reality. Vineet Nayar is the former CEO of HCL Technologies. In this book, he elaborates on the company's deep transformation along the way. While conventional wisdom may prioritise customers, Vineet...